Yo listen up.
There’s 2 things you need to know
1) I’m a fair person.
2) Don’t argue with me when I’m right.
That’s all you need to know. To deal with me and pretty much everyone I know.Â
Now all you need to do is empower your employees to deal with that. When I’m rightfully making a point, they should listen. (See point 2) IF they contradict me, they will get raised hackles. (See point 1) If they acknowledge my point, you get my business again.
When I’m wrongfully making a point, they can (cordially) set me straight, and I’ll take that. (See point 1) And you’ll keep getting my business.Makes my life easy, and believe it or not, yours too.